Policy & Support
Grievance Redressal
We are committed to respectful, professional communication and to reviewing concerns about our services and representatives.
Richera Ventures is a collection and recovery service agency working on behalf of its client banks and financial institutions. If you have a concern about a call, message, visit, or other interaction from a Richera Ventures representative, please use the contact details or complaint form below.
Raise a concern
What you can report
- The conduct or communication of a Richera Ventures representative
- Calls or messages you believe were inappropriate or made at an unsuitable time
- A representative who did not identify themselves or the client they represent
- Information you believe was shared improperly
- A visit or interaction connected with our assigned services
- Any other concern about our team’s conduct
Write to support@richeraventures.com.
We’re listening
Submit a complaint
Please provide your name and preferred contact details, the client institution if known, and a short description. Include the interaction date and time and the representative’s name or number, if available. We’ll acknowledge and review your complaint, and contact you if we need more information.
Please do not submit passwords, OTPs, card PINs, or full payment-card details.
Please note
Loan account matters
Richera Ventures acts as an agency for its client institutions. We cannot independently change a loan balance, approve a settlement, waive charges, alter loan terms, or make a lending decision.
For a dispute about your loan, payments, outstanding amount, settlement, or lender service, please contact the bank or financial institution that provided your loan through its official grievance channel. You may also report concerns about a Richera Ventures representative to us using the form above.